FAQ's & Resources for Current Questa Scholars


 

If you are a new, current, or past Questa Scholar and have questions about anything regarding the Questa Scholars program and process, don’t hesitate to ask! Chances are others have the same question, and we may post it on our FAQ site. Contact us by email at info@questafoundation.org or call in at 260-407-6494.


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I was just accepted as a Questa Scholar! What do I do now?

Congratulations! We are excited to walk with you through your college financial journey and help you graduate with less debt!

  • Schedule a Meeting & Complete Paperwork. A member of the Questa team will contact you to come into the Questa office for a face-to-face meeting. This way we can answer any of your questions, fill out paperwork, and walk through the program expectations with you.

  • Follow Questa on Social! Follow us on Facebook, Instagram, Twitter or LinkedIN to keep in touch with us and find out what great things are happening here at Questa.

  • Sign up for Texting. Text "Questa" to 844-579-8730 to subscribe to our texting service. We will contact you about important information, and will have giveaways that you won't want to miss!


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What is community force?

Community Force is our application website, and your go-to page as a Questa Scholar. This is where NEW scholars will complete the application, and EXISTING scholars will upload compliance documents such as college schedules/grades, proof of living and working in the area, and proof of graduation. Click here to navigate to the Community Force website. 

* Community Force does not work with Internet Explorer. Please use Chrome or Firefox as your browser.


How to download & upload documents:

  • Click here for a guide to download & upload your note document from Community Force

  • How to complete live/work compliance here

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What is Compliance?

We require our scholars to upload compliance documents on their Community Force account - but what is compliance? Compliance is documentation that scholars need to submit in order to continue their status with the Questa loan program. Each scholar is considered in a different stage and will require different compliance information. 

Current Scholar (still in college)

  • Per Semester/Term/Session:

    • Updated contact information

    • Class schedule for the upcoming semester

    • Transcript with past semester grades

  • Annually:

    • Billing statement from college you're attending

    • Completed note documentation (go to the "How to Download & Upload Documents" section to find out how this works)

Graduating Scholar (just graduated college)

  • Proof of Graduation

  • Updated contact information

  • Signed loan note & disclosure statement (go to the "How to Download & Upload Documents" section to find out how this works)

In Repayment (live/work compliance)

  • Annually:

    • Updated contact information

    • Proof of living and working in the Northeast Indiana area through pay stubs and a valid driver's license

    • For more information on how to complete live/work compliance, click here.

 


I just graduated. Now what?

First of all - congratulations! You made it! Take some time to breathe. You will not need to begin repayment on your Questa loan until 90 days after your graduation date. 

Until then, we do have a few things you will need to complete called Graduate Compliance. Here are the steps:

  1. Go to your Community Force account and click on Graduate Compliance to fill out your updated contact information and also attach a copy of your final college transcript. Remember that your transcript needs to state your graduation date or degree of completion. You may also upload a photo of your diploma instead, if you prefer.

  2. Once this is complete, a Questa employee will contact you to talk over the details of your loan and the repayment process.

  3. After this conversation, you will need to go back to Community Force and electronically sign the Disclosure Form and sign the Loan Note form (see the "How to Download & Upload Documents" section for a how-to guide).

  4. Once all of this is completed, Questa will contact you annually to update your live & work compliance.

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My graduation date changed and I am graduating later than expected. What happens with my loan?

If your graduation date has changed from when you first applied with Questa, then please contact a Questa employee and let us know so we can adjust your repayment and talk over the next steps.

Email: info@questafoundation.org

Phone: 260-407-6494


What is Live & Work Compliance?

If you are living and working in one of the 11 counties in Northeast Indiana (Adams, Allen, DeKalb, Huntington, Kosciusko, LaGrange, Noble, Steuben, Whitley, Wabash, or Wells), then you are eligible to receive 50% forgiveness on your Questa loan as long as you remain living and working in the area for 5 years.

Each year you will receive a notification from Questa saying: “it’s time to complete your live/work compliance!” This will most likely be sent one full year after you graduate (if you graduated in May 2018, you’ll receive a heads up in May 2019, etc.), and each following year for 5 years. Remember, 5 years is the length of time it takes to work toward your 50% forgiveness on your loan. If you move out of the area before that time is completed, a portion of the forgiveness will be added back on your account for you to pay.

Each year we will need:

  • A copy of your valid Driver’s License

  • A recent copy of your pay stub from your current job

  • Updated contact information

You can complete this compliance information on the Community Force website at https://questa.communityforce.com. If you haven’t created an account already, you’ll need to do that on Community Force before you can log on.

If you have any issues uploading your documents, or have any questions. Please give us a call at 260-407-6494 or email admin@communityforce.com.

  • How to complete live/work compliance here

* Community Force does not work with Internet Explorer. Please use Chrome or Firefox as your browser.


I have already paid off my loan. Do I need to complete live & work compliance?

Yes and no. If you are not living in one of the 11 counties in Northeast Indiana (Adams, Allen, DeKalb, Huntington, Kosciusko, LaGrange, Noble, Steuben, Whitley, Wabash, or Wells) then you are not required to complete live and work compliance.

However, if you paid off your loan early but still want to be eligible to receive the full 50% of your loan, you will need to complete live and work compliance each year until your 5 year commitment has been completed.