FAQ's

 
 
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I was just accepted as a Questa Scholar! What do I do now?

Congratulations! We are excited to walk with you through your college financial journey and help you graduate with less debt!

  • Schedule a Meeting & Complete Paperwork. A member of the Questa team will contact you to come into the Questa office for a face-to-face meeting. This way we can answer any of your questions, fill out paperwork, and walk through the program expectations with you. 
  • Follow Questa on Social! Follow us on Facebook, Instagram, Twitter or LinkedIN to keep in touch with us and find out what great things are happening here at Questa.
  • Sign up for Texting. Text "Questa" to 844-579-8730 to subscribe to our texting service. We will contact you about important information, and will have giveaways that you won't want to miss!

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What is community force?

Community Force is our application website, and your go-to page as a Questa Scholar. This is where NEW scholars will complete the application, and EXISTING scholars will upload compliance documents such as college schedules/grades, proof of living and working in the area, and proof of graduation. Click here to navigate to the Community Force website. 

* Community Force does not work with Internet Explorer. Please use Chrome or Firefox as your browser.


How to download & upload documents:

  • Click here for a guide to download & upload your Note Document from Community Force
  • How to complete live/work compliance here
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What is Compliance?

We require our scholars to upload compliance documents on their Community Force account - but what is compliance? Compliance is documentation that scholars need to submit in order to continue their status with the Questa loan program. Each scholar is considered in a different stage and will require different compliance information. 

Current Scholar (still in college)

  • Per Semester/Term/Session:
    • Updated contact information
    • Class schedule for the upcoming semester
    • Transcript with past semester grades
  • Annually:
    • Billing statement from college you're attending
    • Completed note documentation (go to the "How to Download & Upload Documents" section to find out how this works)

Graduating Scholar (just graduated college)

  • Proof of Graduation
  • Updated contact information
  • Signed loan note & disclosure statement (go to the "How to Download & Upload Documents" section to find out how this works)

In Repayment (live/work compliance)

  • Annually:
    • Updated contact information
    • Proof of living and working in the Northeast Indiana area through pay stubs and a valid driver's license
    • For more information on how to complete live/work compliance, click here.

 


I just graduated. Now what?

First of all - congratulations! You made it! Take some time to breathe. You will not need to begin repayment on your Questa loan until 90 days after your graduation date. 

Until then, we do have a few things you will need to complete called Graduate Compliance. Here are the steps:

  1. Go to your Community Force account and click on Graduate Compliance to fill out your updated contact information and also attach a copy of your final college transcript. Remember that your transcript needs to state your graduation date or degree of completion. You may also upload a photo of your diploma instead, if you prefer.
  2. Once this is complete, a Questa employee will contact you to talk over the details of your loan and the repayment process.
  3. After this conversation, you will need to go back to Community Force and electronically sign the Disclosure Form and sign the Loan Note form (see the "How to Download & Upload Documents" section for a how-to guide).
  4. Once all of this is completed, Questa will contact you annually to update your live & work compliance.
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My graduation date changed and I am graduating later than expected. What happens with my loan?

If your graduation date has changed from when you first applied with Questa, then please contact a Questa employee and let us know so we can adjust your repayment and talk over the next steps.

Email: info@questafoundation.org

Phone: 260-407-6494